Sales person was very helpful but I did not find what I need, either there or 3 other stores.
I wish there were more maternity options here!
Fully stocked...found everything I went for with ease!
I had the worst customer service experience with the store manager Kasee Blackman. She was very rude and didn't represent the brand of Old Navy/Gap. I called to speak with her in reference to me being inconvienced by one of her store employees because of a mistake that was made at the store she manages with pricing. She was rude she over talked me and when I wasn't finished she had the nerve to tell me I let you speak so you are going to let me speak. I was appauled with her deliverance of negative customer service. She refused to give me her bosses name because she knows she handled the complaint and the call very unprofessionally. I did get the information from another store in the area to call and complain on her. I also contacted customer relations in reference to how I was rudely treated and they were appauled as well and said that is not how their employees should treat or talk to customers because that is not what they stand for and they don't take it lightly. A good manager would listen to the customer's complaint because they want to be heard and then apologize for any inconvenience in which Kasee did not and I truly don't think she has the ability too.
I️ absolutely love old navy they had awesome deals, great customer service and wonderful atmosphere for shopping.
Old Navy is a US Clothing Store based in Gambrills, Maryland. Old Navy is located at 1410 S Main Chapel Way, Gambrills, MD 21054, USA.
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