I haven't been to PETCO since I lost my GSD a few years back. Now I have the opportunity to have another fur friend. I went to PETCO, the store is neatly organized and the majority of the staff asked if I had questions or if they could help. I went to buy a XL crate and some puppy food and the cashier, Stephen was so helpful and he went above and beyond by providing me a savings booklet and applying a discount to my purchase. Customer service like this is needed to keep customers coming back. Thank you for the great experience!
We love this Petco. Eva is the manager of the grooming dept and my dog loves her; they do an amazing job on our pup. Highly recommended.
Grooming did a very terrible job. There was several abrasions and razor cuts on my dog after grooming, and they didn't show any empathy or offer anything for treatment. My dog hasn't moved at all and stays in one corner.
Great pet store. They have a great selection and tons of parking. If you walk around back there is a big open area if you pup needs to do their business. They have a water fountain near the back of the store and dog bowls available. If you stop by on the weekends they have adoption events with dogs and cats you can take home that day.
I will never go to this Petco! I came in today wanting to purchase a birthday gift for my puppy- but the area I wanted to shop was blocked off for some puppy play time...they nwill d to plan better - because I was not able to get to the section I needed I asked if I could look in the area or if someone could help me and they told me no! What!! A customer with $$ wants to purchase something?!? They should of helped me get what I needed rather than basically treating me poorly. I will take my money someplace next time!
Poor customer service!!!
Petco Animal Supplies is a US Store based in Gambrills, Maryland. Petco Animal Supplies is located at 1412 S Main Chapel Way, Gambrills, MD 21054, USA.
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