I just recently visited the Gambrills Auto Spa. The service is always stellar for me and I never have any complaints. The young lady (with glasses - I think her name is Ms. D or Ms. Kathy) that always greets me with a smile gives me the best suggestions for what I need at that moment - and the best bang for my buck!!! This place will always get my business. I pass at least 3 car washes just to come here. That should tell you something...Keep up the great work!
Outstanding service at this car wash. Drove in late in the evening with some terrible bird gunk covering my car that I could barely even scrub of the windshield myself. They took the time to look over my car, then carefully pre-treated, soaked and pressure washed the trouble spots before the actual wash. Looked great when finished! The greeter was also super friendly and helpful. I normally wouldn't bother reviewing a car wash, but I appreciate a business that really seems to care about it's customers. Just for that I'll drive slightly out of my way to return here in the future, and I might sign up for their monthly membership.
UPDATE: less than a month later and every single one of my concerns was addressed. It doesn’t stink, it’s quiet and professional, and the refreshments are fully stocked. Thanks for listening and making big improvements. Thank you!!!
Get the membership!!! Staff is superb and courteous. The manager is very professional, everyone greets you. They take great care of your car and they love doing it. Memberships are the price of 2 car washes and you can go every single day if you'd like. I don't go anywhere else now. It's a big place too, indoor detailing, free coffee and water, clean bathrooms, aquarium and quick service.
They’ve always done an excellent job with the center console and tires. If I’ve ever had an issue, they were able to handle it quickly and to my satisfaction. I like the choices of fragrances.
I’ve always had an excellent experience at this car wash. The staff has always been professional, one of the greeters -who I know as Ms. Kathy- knows me on a first name basis even though I am not a member.
OUT OF DATE: Value has really gone down over the past couple of years. Employees work hard and fast, but aren't thorough. Reclaimed water has a very unpleasant smell, leaving the car feeling less than clean. Refreshments are non-existent: out of order or under repair. Employees yell the whole time, and with the concrete echo, it sounds like a prison ward. This place could easily be five stars with a modest investment: some kind of enzyme for the water, a keurig, a couple cases of water, and some good training/management. Hope they turn it around.
Gambrills Auto Spa is a US Car Wash based in Gambrills, Maryland. Gambrills Auto Spa is located at 680 MD-3, Gambrills, MD 21054, USA.
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