I went to the Gambrills location for the first time on 7/30/17. There was no one in line in front of me. No greeting when I came in. I waited about 3-5 minutes before a young man just came to the register and stared in my face. No...welcome to Tropical Cafe or How can I help you or Are you ready to order?? Nothing. I mentioned that to the guy and he still didn't acknowledge. I started to walk out. But once I had placed my order, the young man gave me my change and no "thank you!" What kind of customer service training if any takes place at this store? Every customer should be greeted. There are other places we can take our business....like Bowie! I'm not sure I would be coming back to the Gambrills location....first impressions are lasting impressions.
My sister in the other hand had a $5.99 coupon for a smoothie and half a sandwich or a salad. When she ordered, they didn't honor the coupon and only deducted a dollar. Then they processed to say they can't give her a sandwich. Like what kind of store has a promotion that entices customer to come try their store and doesn't have what's on the menu and has a false advertising.
This place is awesome. They once catered a work event I was part of and took the time to write everyone's name on the boxes. This was my first experience with them. I have also been back to eat solo, and have ordered wraps, sandwiches, and smoothies. I also believe this location tastes better than the Columbia Dobbin Rd location.
Used to go here pretty frequently- in general service was fast and quality was consistent. However, over my past several visits a particular employee has been overly friendly (to put it nicely) with me to the point where I have felt uncomfortable enough to not return.
Management and staff are friendly as well.
First time coming here. Good food to be honest. I got a caprese chicken pesto with mango magic smoothie. The stories was delicious. Especially that I had a coupon totaling $6.36.
Friendly, healthy, and tasty. What else can I say? The owners are great people and the employees are always nice.
Tropical Smoothie Cafe is a US Cafe based in Gambrills, Maryland. Tropical Smoothie Cafe is located at 2389 Brandermill Blvd #104, Gambrills, MD 21054, USA.
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