The list of issues & extended dates I’ve had is horrible. My car was dropped off to them 10/24. It was supposed to be ready the 15th, then Wednesday the 22nd at 4pm. I called at 1:15pm because I hadn’t got a call saying otherwise. Glad I did because it wasn’t going to be ready because they had to replace another part! That should’ve been handled when they did the tear down of my car the first time. The same day I get an email saying it would be ready today the 24th. Now I get a call. “It should be ready at the end of the day at 530-6”, “we are waiting for the part and the person to come to install it” and finally I get “I’ll call you by 2 with a time” do they not understand I have a job and I can’t just drop everything & run because they don’t know what time it’ll be ready???? Plus we have paid $600+ out of pocket for our rental because our insurance company wouldn’t accommodate us with something the size of our pilot.
They even took care of all my insurance needs.
Kc
The work was excellent...my car looks like new!
Called on the updates of my car, told me next day, called next day, same story. We're very rude. Worst service ever!
Disappointed!!! Do not bring your vehicle to this shop for any form of repair!!! I brought my car here for collision repair. The shop returned my car with two different colors. I took it back for re-inspection and was guaranteed by Amy that they will repaint my car. From that point on I was called multiple times and provided with several excuses why they should not repaint my car. Amy emailed me today and is reneging on her promised to repaint my car. this has been the worst customer service have experience. I emailed their corporate office in IL to address my grievance but was just referred back to Amy and Rick . I did ask them if they were in my shoes if they would accept the repair and drive a two tone/colored car. The worst part is the car is a gift for my daughter's 16th birthday which is tomorrow and it's in their freaking shop!!! what a freaking mess!!!
Great folks!staff treated my case as if I was the most important! Quote was on the mark for time to be completed and cost.
In the age of dwindling customer service, Gerber has gone above and beyond to make it right. After a repair from a collision 2 years ago, some lingering issues arose. Amy not only remembered me and to work, but did everything possible to make it right for the second time. Not only did the cover the repair for the second time, but really did all they could to provide the best customer experience possible. They covered a rental for me while the work was done, and Amy herself offered to drive me to the rental shop when I needed a ride. I am very grateful for them sticking to the warranty on their work (the 2nd issue was underlying and was not due to a bad job the first time), but I am blown away by the quality of care that we received from the shop and specifically Amy!
Highly recommend these folks for any of your repair needs!!
Gerber Collision Glass is a US Car Repair based in Gambrills, Maryland. Gerber Collision Glass is located at 1047 Maryland Rt 3 N, Gambrills, MD 21054, USA.
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